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Customer Care Head

Responsibilities

  • Ensuring customer services at the centre
  • Coordinating teaching activities at the centre
  • Managing Customer care officers
  • Reporting according to regulations

Job description

  • Re-enrollment and Customer care activities:
    • Monitoring classrooms activities weekly, monthly to take prompt action for any issue
    • Monitoring class operations and student grading
    • Handling Customer requests and Solving complaints if any
    • Monitoring daily re-enrolment rate and follow up action
    • Monitoring re-enrolment processes to ensure customer satisfaction
    • Maintaining office, classrooms, lobby according to AMA requirements
    • Maintaining all facilities and equipment in proper conditions: clean, safe and workable
    • Responsible for POSM/ books and teaching materials
  • Center admin Management:
    • Arranging teachers/TA’ schedule
    • Arranging exam schedule
    • Supervising Care officers on re-enrolment activities and designed tasks
    • Supervising TA on tutoring activities
    • Involving in planning and implementing teaching improvement activities at the centre
    • Other tasks as required

Requirements

  • Gender: Male/Female
  • Age: 24 or above
  • Bachelor Degree or equivalent (Referable English major)
  • Teaching experience is a plus
  • IELTS 6+ or equivalent
  • Having experiences in managerial role
  • Affable but decisive, mature in dealing with people
  • Working location: HCMC

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