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Customer Care Officer

Responsibilities

  • Ensuring customer services at the centre
  • Coordinating teaching activities and admin tasks at the centre
  • Monitoring re-enrolment process and KPI
  • Reporting according to regulations

Job description

  1. Re-enrolment and Customer care activities
  • Monitoring classrooms activities daily, weekly, monthly to take prompt action for any issue
  • Monitoring class operations and student grading
  • Handling Customer requests and propose to manager action plan
  • Monitoring daily re-enrolment rate and follow up action
  • Monitoring re-enrolment processes to ensure customer satisfaction
  • Maintaining office, classrooms, lobby according to AMA requirements
  • Maintaining all facilities and equipment in proper conditions: clean, safe and workable
  • Monitoring POSM/ books and teaching materials distribution
  1. Center admin Management
  • Supporting and facilitating teachers/TA’ schedule
  • Arranging exam schedule
  • Supporting in preparing teaching/testing material
  • Facilitating TA tutoring activities
  • Reporting class and student process for quality improvement activities
  • Other tasks as required

Requirements:

  • Gender: Male/Female
  • Age: 22 or above
  • Bachelor Degree or equivalent (Referable English major)
  • Teaching experience is a plus
  • IELTS 5.5+ or equivalent
  • Mature in dealing with people
  • Working location: HCMC

TRỞ THÀNH THÀNH VIÊN CỦA SYLVAN LEARNING VIỆT NAM