JOB DESCRIPTION FORM

 

 

IT Helpdesk officer

 

Phòng ban: Department IT department
Báo cáo cho:

Reports to

 

IT Manager
Phạm vi công việc/ Tóm tắt vị trí công việc /Mục đích công việc

Job Scope / Position Summary/ Job Purpose

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

 

Nhiệm vụ/ Trách nhiệm chính

Main Responsibilities/ Key Accountabilities

 

·      Provide helpdesk support and resolve problems to the end user’s satisfaction

·      Monitor and respond quickly and effectively to requests received through the IT helpdesk

·      Modify configurations, utilities, software default settings, etc. for the local workstation

·      Utilize and maintain the helpdesk tracking software

·      Document internal procedures

·      Assist with on-boarding of new users

·      Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

·      Install, test and configure new workstations, peripheral equipment and software

·      Maintain inventory of all equipment, software and software licenses

·      Report issues to the IT Manager

·      Manage PC setup and deployment for new employees using standard hardware, images and software

·      Assign users and computers to proper groups in Active Directory

·      Perform timely workstation hardware and software upgrades as required

Yêu cầu Học vấn và Kinh nghiệm/ Đặc tính

Qualification and Experience Requirement/ Specifications

 

Học vấn/ Education                    

 

    

: University/College Graduate or equivalent, preferably in IT or relating technical areas.

 

Kinh nghiệm/ Experience

   

: At least 02 years’ experiences in relevant technical experience skills
Kỹ năng/ Skills  

 

 

:  

·         Troubleshooting and problems solving skills

·         Strong teamwork skill

·         Ability to self-train on new technologies

·         Basic reading, writing in English

 

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