Responsibilities

• Ensuring customer services at the center.
• Monitoring re-enrolment process and KPI.
• Coordinating teaching activities and admin tasks at the center.
• Reporting according to regulations.

Job description

1. Re-enrolment and Customer care activities

• Monitoring classrooms activities daily, weekly, monthly to take prompt action for any issue
• Monitoring class operations and student grading
• Handling Customer requests and propose to manager action plan
• Monitoring daily re-enrolment rate and follow up action
• Monitoring re-enrolment processes to ensure customer satisfaction
• Maintaining office, classrooms, lobby according to AMA requirements
• Maintaining all facilities and equipment in proper conditions: clean, safe, and workable
• Monitoring POSM/ books and teaching materials distribution

2. Center admin Management

• Supporting and facilitating teachers/TA’ schedule
• Arranging exam schedule
• Supporting in preparing teaching/testing material
• Facilitating TA tutoring activities
• Reporting class and student process for quality improvement activities
• Other tasks as required

Requirements:

• Gender: Male/Female
• Age: 22 or above
• Bachelor’s degree or equivalent (Referable English major)
• Teaching experience is a plus
• IELTS 5.5+ or equivalent
• Mature in dealing with people
• Working location: HCMC