JOB DESCRIPTION

Give counselling to customers then convince them enroll.

·         Give counselling to customers (Walk-in, Phone in, Referral, Chat online, Database Telesales, etc…)

·         Recording customers’ information into computer, software.

·         Bringing customers for Center facilities Tour.

·         Giving Placement test then find suitable classes for them enroll.

·         Following up students finished classes to reenroll for next course.

·         Following up all potential customers.

·         Making Invoice, collect tuition fee, book fee, issue red invoice.

·         Conduct student’s survey, handle complaint, record & transfer feedback form to Department or staff in charge.

·         Making business plan weekly/monthly.

·         Manage the process of gifts exchange for students.

·         Handling customers’ complaints and requests within authority.

·         Completing and maintaining report about customers’ complaints and requests.

·         Conduct meeting actively with line Manager and/or other departments to overcome customer complaint effectively.

·         Learning about products or services and keeping up to date with changes.

·         Support local marketing activities on campus and outside.

·         Working closely other department to provide the best service for customers.

·         Achieve monthly sales target for New-enroll and Re-enroll.

·         Other duties assigned from time to time by Center Manager.

o   Be good at using computer, internet, Word, Excel.

o   Be able to work under pressure.

o   Be able to work in a team.

o   Good skill of communication and persuasion.

o   Be responsible, dependable, honest, and mature.

o   Be friendly, patient, and sensitive to a diversity of students.

o   Be 1-2 years experiences

Please send your CV and supporting documents to our email address or by post:

·         Address: 225 Trần Bình Trọng, Ward 3, District 5, Ho Chi Minh City

·         Email address: chau.q[email protected]