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JOB DESCRIPTION | |||||||||
| Job Title: | Program Consultant Officer | Department: | Sales center based | ||||||
| Job Level: | Staff | Report to: | Program Consultant Head | ||||||
| Job Type: | Full time | Location: | Head Office | ||||||
| Job Scope / Position Summary/ Job Purpose | |||||||||
| Give counselling to customers then convince them enroll.
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| Main Responsibilities/ Key Accountabilities | |||||||||
| Responsibilities · Give counselling to customers (Walk-in, Phone in, Referral, Chat online, Database Telesales, etc…) · Recording customers’ information into computer, software. · Bringing customers for Center facilities Tour. · Giving Placement test then find suitable classes for them enroll. · Following up students finished classes to reenroll for next course. · Following up all potential customers. · Making Invoice, collect tuition fee, book fee, issue red invoice. · Conduct student’s survey, handle complaint, record & transfer feedback form to Department or staff in charge. · Making business plan weekly/monthly. · Manage the process of gifts exchange for students. · Handling customers’ complaints and requests within authority. · Completing and maintaining report about customers’ complaints and requests. · Conduct meeting actively with line Manager and/or other departments to overcome customer complaint effectively. · Learning about products or services and keeping up to date with changes. · Support local marketing activities on campus and outside. · Working closely other department to provide the best service for customers. · Achieve monthly sales target for New-enroll and Re-enroll. · Other duties assigned from time to time by Center Manager. | |||||||||
| Qualification and Experience Requirement/ Specifications
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| o Graduate from a college or higher, major in sales is as priority. o Be good at using computer, internet, Word, Excel. o Be able to work under pressure. o Be able to work in a team. o Good skill of communication and persuasion. o Be responsible, dependable, honest, and mature. o Be friendly, patient, and sensitive to a diversity of students. o Be 1-2 years experiences Please send your CV and supporting documents to our email address or by post: · Address: 225 Trần Bình Trọng, Ward 3, District 5, Ho Chi Minh City · Email address: chau.qm.huynh@sylvanlearning.edu.vn | |||||||||
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